Minerva Communication

PRODUCTS / COMMUNICATION

Send custom notifications to staff, customers, and vendors based on workflow transaction events important to your business on a single platform.

Managing a distributed and growing operation, your to do list is never ending; however, there isn't always enough time in the day to attend to every task. There is a better way to coordinate everyone, so that they are on the same page with regards to information needed and action required to move your business forward without your constant intervention.

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How Minerva Communications works

Setup once and forget. Have Minerva's event notification service run automatically in the background while you work on other areas of your business.

Key Benefits

Remove the impediments associated with getting information to the right people at the right time.

Workflow Alerts
Improve coordination of your employees via Minerva’s event notification service. This ensures that important but repetitive tasks within your organization's workflow do not fall through the cracks, but instead are attended to in a timely manner.
Timely Reminders
Automate followup of customers and vendors regarding upcoming payments, past due payments or outstanding POs, so that staff, customers, and vendors know what they are supposed to do, when they are supposed to do it.
Customer Support
Reach customers and allow customers to quickly reach you at their convenience via powerful two-way messaging (i.e. sms and Whatsapp). Omni Channel business texting supported by Minerva empowers you to wow your customers with responsive customer support.
Contact Management
Build a detailed and segmented contact list for repeat communication by importing contacts or automatically updating information from your ERP, CRM, and other software applications
Report Automation
Drastically reduce the time spent collating and distributing important reports. Minerva automatically collates the information required and dispatches such as scheduled.
B2B Communication
With Minerva’s communications hub, you can automatically send and process business transactions between your enterprise and trading partners using EDI.

KEY FEATURES

Cloud Based Software
Minerva’s communications hub is a cloud based event notification service, which means that your distributed teams will be able to access it from anywhere. Minerva supports multiple concurrent users on multiple devices, giving you the most seamless experience with regards to event notification.
Event Notification
Create reusable notification templates based on important workflow events on Minerva or a third party application without having to write a single line of code. Share information or instructions relevant to a particular workflow with staff, customers, vendors, and external trade partners via SMS, Email or Electronic Data Interchange (EDI).
Two-way Messaging
Send and receive important messages from recipients. Our automated Message Broadcast feature means that you can also schedule bulk-email, WhatsApp, and two-way SMS broadcasts to be sent out immediately or based on a predetermined interval. Attach documents or images to be dispatched when notification is triggered.
Reporting
Minerva makes it easy to look up communications history, run reports, and gain insight into your communication management. Easily search for communication sent to a recipient by name, date, and event.
Contacts
Enjoy the benefit of a centralized and comprehensive data bank of recipient contacts based on outbound and inbound communication with customers, staff, vendors, owners or custom contact segments.
Email Personalization
Customize email templates so that every correspondence or notification reflects your company’s brand identity.
Integrations
Get more out of your existing ERP or CRM solution via a seamless integration with Minerva. You can schedule targeted notifications to customers, vendors, and staff based on important workflow events associated with your existing third party application.

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Where you can use Minerva Communications

Real Estate
Whether you are a fast growing real estate firm or an already established operation with a large number of properties managed or units for sale, better coordination of customers, staff, vendors, and inventory is now achievable.
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Manufacturing & Distribution
Coordinate information flow between your invoicing, inventory, maintenance, procurement functions and your trade partners. Ensure everyone has the information they need to move your business forward.
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